Mulmar gourmet coffee machines and catering equipment - www.mulmar.co.uk

Service and Support


Service Support Team
Service Area
 
Service
  • Head office based team of workshop engineers working on…
    • Major repairs
    • Equipment refurbishment
    • Boiler inspections
  • Emergency breakdown cover provided by team of 17 field based service engineers
    • Engineers strategically located nationally to deal with all…
    • Mechanical breakdowns
    • Installations
  • All engineers supported by
    • Field Service Manager
    • Technical & Training Manager
  • Head office based customer service department…
    • Handles breakdown calls
    • Schedules installations
    • Assigns workloads to engineers
    • Co-ordinates workshop
    • In-house parts department
    • Co-ordinate parts for workshop & field engineers

After Sales Support
  • All machines supplied with one years parts & labour warranties
  • 2nd & 3rd year parts/labour service contracts available, prices vary dependant upon make/model
  • Full workshop strip down service available, prices available on request
  • Workshop service includes
    • Complete strip down of machine
    • Boiler descale
    • Gaskets and seals replaced
    • All components cleaned and reassembled
    • Clean/inspect external body panels
    • Run and test machine
    • Full QC check
    • Please Note: Replacement of major components charged separately
    • Boiler inspection service available
    • Loan machines available*
      * A small additional charge is made for this service